These terms supersede all previous agreements

Terms and conditions

Please take time to read our terms and conditions. This includes important information about your purchase with us.
By purchasing online or offline from Cruzaa you are entering into and agreeing to the following contractual agreement, also known as our Terms and Conditions. Note that these terms and conditions may also hereby be referred to as ‘this contract’, ‘document’, ‘agreement’, ‘conditions of use’ or ‘terms’ below.

Order Cancellation Prior To Shipment

Customers have the right to cancel their order after placing it. Customers must email or call us to cancel an order and a full refund will be actioned within 14 working days (this only applies if the order has not been shipped), all funds will be refunded to card/payment source provided at time of purchase.
If the order has been booked with the courier on our side at the time of cancellation, you may be charged the relative postage costs, free shipping options will incur a £40 charge.

Chaning Your Mind Within 14 Days

For all returns you will first need to contact us via e-mail or telephone,
 You have 14 days to cancel your order under our 14 days change of mind return policy, which starts on the day you received the item. All items must be returned unused and in the original packaging as they were in when received by you. Please ensure all security seals and tags are still intact. If good(s) have been used or damaged then we are unable to accept any return under 14 days change of mind returns policy.
You’ll need to provide the following details with your consignment
1. Full Name
2. Order number (you’ll find this on your order confirmation e-mail),
3. The reason for the return.
Any item(s) you have accepted is your responsibility to arrange postage back to us until it reaches our warehouse. Therefore, please ensure that you send your item back to us using a delivery service that insures you for the value of the goods. As soon as the item is back with us and has undergone inspection checks. Please note, it can take up to 14 days for a return to be processed once we have received your consignment.


Once an order has been cancelled or returned for a refund the process can take up to 28 working days. Please note we only accept returns from the person who brought the item(s). Please note if the item has been used or is damaged then we will not issue a refund, the item will be repaired under the 12 months warranty policy or replaced if deemed to have a manufacturers fault.


Faulty Items

In the unlikely event that an item is faulty when delivered you will need to inform us via e-mail ([email protected]) or telephone.
As part of the diagnostic process prior to the items being returned to us we will request pictures and/or videos via email that will help us to determine the fault. This process must be followed in order for your reported faulty items to be dealt with. Only for the above instance, we will arrange collection of the item(s).
Please note a repair or replacement may take up to 30 working days from the original date the item(s) were received.
If you have an item that you think is faulty then please use our reset and troubleshooting section within the troubleshooting section in the user manual which can be accessed on our website.
If the problem is not resolved by the following troubleshooting guide, then please refer to the section below. Please read the User Manual that your item(s) come with for further information and guidance.

Damage caused by Transit

Under the Consumer Rights Act 2015 if the goods purchased are found to be damaged upon arrival, and is proven not to be the fault of the customer, we will provide either a replacement or refund. This is providing we have first examined the item to check for any faults or damages.
Only the basic delivery charge will be refunded if it has been paid originally. If you choose to cancel your order at this point, you will receive a full refund with the basic delivery cost included. Please note it can take up to 28 days for a return to be processed once we have received your consignment.


Our electronical item(s) come with a 12 months manufacturer warranty to cover any internal electronic components and covers 6 months manufacturer’s warranty for the battery. The warranty starts from the date of delivery to the customer, and is only valid in the UK.
Due to the nature of the item(s) we cannot be held responsible for the misuse of the item(s) or accessories. The warranty does not cover: water damage, please note electric scooters are not waterproof and should not be ridden in rain, this may cause water damage to electric internal parts and will void the warranty, IPX4 water-resistant rating is for slight splashes, damage due to misuse; theft, aesthetic damages, paint scratches, general wear and tear, damage due to attempts of repairs; or modifying the item, components or charger accessories in any way. Additionally, all seals must be intact on the item. Do not attempt to fix a fault or damaged item as this will void the warranty. In the event of the above scenario, we will not accept any returns.

Wrong or damaged item received

If you’ve received the wrong item you must return the item in the same condition you received it in within 14 days to qualify for a replacement of the original order placed. If the item is slightly different to the description provided on our website, please refer to the ‘Product Descriptions’ section. For damaged item(s), please contact us via email on [email protected] or telephone within 24 hours of receiving the item. You will need to report the damage and provide pictures/videos of the damage. Please contact us first before returning any items, as any items returned without notification will be rejected. Do not attempt to fix a fault or damaged item as this will void the warranty. In the event of the above scenario we will not accept any returns.

Items not received

Please accept our apologies if you have not received your item. Before contacting us please leave a reasonable amount of time to allow your delivery to arrive (up to 28 days), our estimated delivery times are shown on our couriers tracking page, this information can be obtained by emailing us on [email protected]. Delivery may be delayed by couriers due to busy periods such as Christmas or Easter, or adverse weather conditions. To receive a refund or a replacement product you must allow 28 days from the order date for the delivery to complete before it can be deemed to be lost, however, any claims after 30 days from the order date will be rejected.

Promotional offers

From time to time we may run promotional or special offers. These terms apply to any offers available on or its related social sites such as Facebook or Twitter. We reserve the right to end or change offers at any time without any notice. These offers are also available on a first-come, first-serve basis and cannot be reserved. Anything offered “free” is subject to stock availability at the time of purchase and you are not guaranteed to receive “free” add-ons. Please check stock availability in advance before submitting your purchase.

Safety notice

Using any of our products, like all sports, recreational or transportation equipment carries an inherent risk of injury, damage to property or even death. You should always wear a helmet, pads and any other protective equipment to limit your risk. You should use the product within your abilities. You should familiarise yourself to stop (slide), mount, ride and dis-mount and don’t’ use the item in traffic or other dangerous locations that may increase your risk of injury or causing damage.
The safety instructions published on our website and within the user manual must be adhered to at all times. Failure to do so may increase risk of injury, damage to property or even death, in which case Cruzaa will not be liable to cover any associated costs or damages arising from the negligence of the safety instructions.
Please also note that under the 1835 Highway Act, the use of electric scoters are not permitted on public footways, pavements, cycle lanes, public parks and roads; the only legal location for use of these items is on private land.
Some our products may be subject to transportation restrictions applied by third party transportation bodies and organisations i.e. commercial airlines, freight companies, public railways, courier companies etc. Cruzaa will not be liable for any damages whether related to financial loss, property, injury or loss of life that arises from the failure to comply with the terms and regulations set out by third-party organisations.

Limitation of Liability

In no event shall Cruzaa be liable for any direct, indirect, punitive, incidental, special consequential damages, to property, injury or loss of life, whatsoever arising out of or connected with the misuse of its products.

Use of Website

All products are sold subject to the terms and conditions listed here. Please read them carefully before using the website or purchasing an item. By using the site you agreeing to be bound by these terms and conditions

Electronic Communications

By visiting or sending e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and any other communications that we provide to you electronically satisfy any legal requirement that such communications in writing would undergo too.
Applicable laws require that some of the information or communications we send to you should be in writing. By accessing our site you accept that communication with us will be primarily electronic through e-mail or notices posted on our website. For contractual purposes, by accessing this website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Copyright, License and Site Access

All content included on this site, such as text, graphics, logos and software, is the property of or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Cruzaa and protected by international copyright laws. All software used on this site is the property of Cruzaa or its software suppliers and protected by International copyright laws.
Cruzaa grants you a license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Cruzaa.
This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, bots, or similar data gathering and extraction tools.
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Cruzaa.
You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Cruzaa and our affiliates without express written consent.
You may not use any meta tags or any other “hidden text” utilising name or trademarks without the express written consent of Any unauthorized use terminates the permission or license granted by You are granted a revocable, and nonexclusive right to create a hyperlink to the home page of so long as the link does not portray its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark as part of the link without express written permission.


If we fail to comply with these terms and conditions, we shall only be liable for the purchase price of the goods and any proven losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

  • Loss of income or revenue;
  • Loss of business;
  • Loss of profits;
  • Loss of anticipated savings;
  • Loss of data; or
  • Waste of management or office time.
  • Nothing in these terms and conditions are intended to exclude or limits our liability for:
  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
  • Defective products under the Consumer Protection Act 1987;
  • Any breaches of the obligations implied by the Consumer Rights Act Chapter 12
  • Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Whilst we adopt industry standard protections against computer viruses we are not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.
Nothing in these terms and conditions are intended to affect your statutory rights.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations to you that is caused by events outside our reasonable control (a ‘Force Majeure Event’). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:
Riot, invasion, hostilities, war (declared and undeclared), acts of terrorism, threat of terrorism, civil war, revolution, insurrection of any military or usurped power(s), compulsory acquisition by any government or government equivalent authority; any legal act(s), degree(s), legislation(s), regulation(s) or restriction(s) imposed by any government or government equivalent authority;
Ionising radiation, radiation from any nuclear fuel, waste or combustion, hazardous radioactive or biological properties of any explosive component; direct or indirect damage from any form of explosive;
Pressure waves or damage due to aerial devices such as aircraft travelling at supersonic speeds; virtual inaccessibility of public or private transportation; virtual inaccessibility of any public or private telecommunications networks;
Floods, earthquakes, fire or any other physical natural disaster, epidemics; and
Strikes or industrial disputes at a national level; strike or industrial disputes not employed by Cruzaa at any level, including subcontracting, supplying or outsourcing at a moderate level.


In the event of a force majeure event, our performance is deemed to be suspended for the period that the force majeure event continues, and we will have an extension of suspended performance for a duration after period. Upon the completion of any force majeure event we use our efforts to resume services as quickly as reasonably possible. We will have no liability in any delay costs, losses or expenses due to the suspension of our services. We will use our reasonable endeavors to bring the force majeure event to a close or to find a solution by which our obligations to you may be performed despite the force majeure event.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Cruzaa and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Intellectual Property Rights

Cruzza and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Cruzza, or are used with permission from the owner.
The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment such as high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Cruzaa are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Product Descriptions

Cruzaa attempts to be as accurate as possible. However, does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. There may be slight deviations on the actual goods from the product images shown on our website; providing these deviations do not affect performance or quality of the product in any major way, we do not have to provide any refund or replacements. We are not liable for any incurred cost or expenses due to any inaccuracy or error(s) in the description of any goods.

Varying These Terms and Conditions

We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:-
Any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
We notify you of any changes to these terms and conditions before we accept your order, in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven working days of the date specified on the receipt of the good(s) ordered.

Applicable Law (Jurisdiction)

By visiting, you agree that the laws of the United Kingdom without regard to principles of conflict of laws, and will govern these Conditions of Use and any dispute of any sort that might arise between you and or its affiliates.
The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website including orders for goods. By accessing this website you agree to submit to English law.


We take all complaints very seriously and aim to deal with them as quickly and effectively as possible.

For any complaints please email us on [email protected] to assist us in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.
Cruzaa retains the right to request the moderation and removals of any reviews posted on any reviews on social/ affiliated platforms, or any other third party platforms at our sole discretion

Site Policies, Modification and Severability

Please review our other policies, posted on this site. These policies also govern your visit to .We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. provide their services to you subject to the following conditions.
If you visit or shop at, either online or offline, you accept these conditions. Please read them carefully. In addition, when you use any current or future service or visit or purchase from any business affiliated with, whether or not included at, you also will be subject to the guidelines and conditions applicable to such service or business.
Please note that not all of the above terms will be applicable to business agreements.

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